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REI's membership system experienced a tier jump bug on May 25, 2024 (Memorial Day weekend) that granted every new free account lifetime Elite member pricing. Products reserved for members who'd spent $5,000+ annually were suddenly available to anyone who created an account.
Bandar's Bounties identified the tier error at 7:00 AM EST when new account holders reported seeing deep member-only discounts on premium outdoor gear. The alert included step-by-step instructions to create a new REI account.
Members signed up for free REI accounts and immediately saw Elite pricing on Arc'teryx jackets, Osprey backpacks, Garmin watches, and premium camping gear. Discounts ranged from 25-40% below standard member prices. The Memorial Day sale stacked on top.
REI corrected the membership tier logic by noon, but all purchases made with Elite pricing were honored. Members received their outdoor gear at prices that normally require years of loyalty spending to unlock.
Membership system errors level the playing field instantly. Bandar's Bounties tests retailer membership perks across every major brand to catch tier jumps.
Glitches like this happen every week. Bandar's Bounties members are always first.
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